Step 1 Finding the invoice to cancel 

• Go to "Point of Sale",
• Click on the "Spyglass" icon (top right),

• Select the Step :"Invoiced",
• Find the invoice that you wish to credit, by choosing the step "Invoiced",
• Click on the green "$" sign which can be found in the bottom right corner,
• GEM-CAR will automatically take all necessary information (name of the customer, vehicle, items) and transfer it to a new estimate under the same customer but with negative qty and total amount),

 NOTE : Click on the "Printer Icon" to view the invoice to  validate payment 

Step 2 Applying payment for the reversed invoice 

• You can also change the date of the invoice to match the initial invoice by editing the "Invoice Date field", 
  • Changing the date of the invoice will be reflected in your monthly sales report, let your accountant know ( is month might be closed ),
• Select the payment method,
• Credit the invoice by clicking the "Printer" icon or the green "$" icon (invoice without printing).

NOTE: It is very important to credit the invoice using the same payment method. Otherwise your "End of day" will not balance. 

OPTION 2 : Reverse an invoice from the customer history

 Step 1: find a customer/vehicle related to the invoice to cancel

• From the point of sale,
• Search for a customer and select the vehicle,
• Click on the history button.

• Find the invoice that you wish to cancel and click on it,
• Click on the "Printer Icon" to view the invoice to  validate payment and the date,
• Click on the green "$" sign which can be found in the bottom right corner,
• GEM-CAR will automatically take all necessary information (name of the customer, vehicle, items) and transfer it to a new estimate under the same customer but with negative qty and total amount),

 Step 3: reverse the payment

• You can change the date of the invoice to match the initial invoice by editing the "Invoice Date field", 
  • Changing the date of the invoice will be reflected in your monthly sales report, let your accountant know ( is month might be closed ),
• Select the payment method,
• Credit the invoice by clicking on the "printer" or the green "$" icon to close the invoice without printing.

NOTE: It is very important to credit the invoice using the same payment method. Otherwise your "End of day" will not balance. 

OPTION 2 : Reverse an invoice after the end of the day

•  Repeat Step 1, by in the searching in the Archives,  click on "Archives" button.