The Windows update KB3102429 causes the Crystal Reports - that GEM-CAR uses to generate the PDF file to be sent by mail - to crash.

 

 You can fix this issue by:

  1. Uninstalling the update KB3102429
  2. Hide this update from the Windows Update so you dont reinstall it in your next updates

*** TO BE DONE ON ALL COMPUTERS USING GEM-CAR TO SEND INVOICES BY MAIL / OR EXPORT TO PDF ***

 

Uninstall the update KB3102429

  • Go to START MENU > Control Panel,
 
 
  • Choose View by: Category
  • Click Uninstall a program
 
 
 
  • Click View installed updates,
 
 
 
 
  • Search for KB3102429,
  • Select it from the results,
  • Click Uninstall,
 
 
 
 
 
  • Click Yes, 
 
 
 
 
 

 
 
 

 Hide the update from the next Windows updates

 

After restart of the computer, follow these steps in order to hide the update from the next Windows updates.

 
 
 
 
 
 
 
 
 
 
 

*** ONLY IF YOU HAVE THE WINDOWS 10 UPGRADE ***