The Windows update can cause the Crystal Reports - that GEM-CAR uses to generate the PDF file to be sent by email - to crash



the problem was fixed when we uninstalled the recent security Microsoft updates

- kb4480966 (Ex January 8th 2019) 

Yes the update as different name based on the version 

  • KB4480961 
     
  • KB4480973 
     
  • KB4480978 
     
  • KB4480966 
     
  • KB4480962 

Note : if you have multiple file to uninstall, please do it one by one




the problem was fixed when we uninstalled the recent security Microsoft updates

- kb4480963  (Ex January 8th 2019)

 




the problem was fixed when we uninstalled the recent security Microsoft updates

- KB4480116 (Ex January 8th 2019)
- KB4480970

 



the problem was fixed when we uninstalled the recent security Microsoft updates

- kb4480963  (Ex January 8th 2019)

 



 You can fix this issue by:

  1. Uninstalling the update (ex kb4480966)
  2. Hide this update from the Windows Update so you don't reinstall it in your next updates
 *** TO BE DONE ON ALL COMPUTERS USING GEM-CAR TO SEND INVOICES BY MAIL / OR EXPORT TO PDF ***

Uninstall the update ex : kb4480966

  • Go to START MENU > Control Panel,
 
 
  • Choose View by: Category
  • Click Uninstall a program
 
 
 
  • Click View installed updates,
 
 
 
 
  • Search for KB3102429,
  • Select it from the results,
  • Click Uninstall,
 
 
 
 
 
  • Click Yes, 
 
 
 
 
 

 
 
 

 
 

 Hide the update from the next Windows updates

 

After restart of the computer, follow these steps in order to hide the update from the next Windows updates.

 
 
 
 
 
 
 
 
 
 
 

*** ONLY IF YOU HAVE THE WINDOWS 10 UPGRADE ***