Save time during the GEM-CAR installation by downloading some files and by doing your Windows updates when it is convenient for you.

Step A: New Features Guide

  • Download the New Features guide for the SQL version by clicking on the following link:

·         New Features – SQL

Step B: Support Software

In order to provide access to our support team technicians, you must download this small application to your desktop. Note that the person on the support team will only have access to your computer when you allow access by opening this application. Once the application has been closed, no one on the support team can connect to it.

·         GEM-SUPPORT 


Step C: Downloading the Client Application (OPTIONAL: Workstation connected to the server)

On each of the computers that will be connected to the main computer (GEM-CAR server), you must download these two small applications:


Step D: Downloading the Server Application

  • Create a “V2V” directory on the server’s C: drive and save the installation file in this file.
          • Depending on your computer’s speed, it may take 15 to 45 minutes to download.
  • Download the SQL software by clicking on the following link:

·         GEM-CAR SQL software for installation on the server

  • Validate the technology standards for the main workstations on which the GEM-CAR SQL database will be stored
          • Minimum Standard guide


Step E: Windows Update

Be sure that the most recent Windows updates have been installed on the workstations using GEM-CAR.

Summary of Steps:

  • Step 1: Validate: user = administrator. Be sure that the user name and the computer name are different.
  • Step 2: Validate the “Windows Service Pack” version and restart the computer.
  • Step 3: Validate the Windows updates and restart the computer.

Choose the help guide according to your version of Windows