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Once you have purchased GEM-CAR, we will schedule an appointment for the installation of the software. Installing GEM-CAR and all its prerequisites can take up to 3 hours. This is to be taken into account for your schedule. A welcome e-mail will be sent to you to confirm the date and time of the appointment.

The day of the appointment, a technician will call you to assist you with the installation process. You will find below the steps to follow to prepare for the installation of GEM-CAR. Some tasks are mandatory while others are optional.

Mandatory before the appointment

Update Windows 10

It is important to update Windows 10 on all the computers on which GEM-CAR will be installed before the appointment. This task requires some preparation on your side and can take from a few minutes to several hours.

Have these important information and files on hand

Our technician will also need information and files about your company for the initial configuration of GEM-CAR. The day of the installation, please have on hand :

  • your tax numbers;
  • the login information for all your e-mail accounts that you wish to integrate with GEM-CAR;
  • the login information for all the suppliers’ websites that you wish to integrate with GEM-CAR; and
  • a logo of your company in jpg, png or bpm format.

Optional before the installation appointment

Download our GEM-SUPPORT tool

When our technician calls you to guide you in the installation process, you will use our remote access tool to permit him or her access to your computers. You can download our GEM-SUPPORT tool by clicking on the logo below.


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