System Requirements for GEM-CAR 14 and GEM-CAR 2021
Before planning the installation of GEM-CAR 14 and GEM-CAR 2021, please be sure that your computers and your network meet the system requirements. The applications might work on computers with lower specifications, but performance will be impaired and some features may not work correctly. If the computers or your network don't meet the minimal requirements, you can use GEM-CLOUD, the cloud-based version of GEM-CAR that works anywhere on any device.
Minimal system requirements
Previous versions of Windows
GEM-CAR must be installed on computers running Microsoft Windows 10 with all applicable updates. GEM-CAR might have compatibility issues with Windows 10 versions older than 2004. Microsoft having stopped supporting these versions, we can't guarantee that GEM-CAR would work as intended.
- Operating system: 64-bit edition of Windows® 10 version 2004 or later
- Processor: 4-core CPU at 2 GHz
- RAM: 8 gigabytes (GB)
- Storage: 1 terabytes (TB) of available space
- Display: 1280 × 1024 display
- Internet connection: Broadband Internet connection (needed to update GEM-CAR 14 and for all GEM-CAR 2021 features)
Recommended to benefit from all features
- Uninterruptible Power Supply
- Headset with microphone for GEM-UNIVERSITY, our training and learning platform.
- Microsoft Surface Go 2 to use GEM-SCAN, our barcode scanning module.
- Printer for labels and coupons. Please visit our store for a list of compatible printers.
Wireless network (Wi-Fi)
GEM-CAR is designed to work on a wired local network. If you use it on a wireless network (Wifi), you will experience performance and connectivity issues.
GEM-CAR is designed to work on a local wired network of computers in a multi-station environment. On the network, one computer acts as the server hosting the SQL database while the other computers only act as workstations. If your local network has five workstations or more, we recommend that you consider using an extra computer as a dedicated SQL server. This server could run Windows Server 2019.
Requirements for the multi-station environment
- Wired cable network
- Commercial grade 100 MB/sec or faster network cards supporting the TCP/IP network protocol
- Commercial grade 100 MB/sec or faster routers supporting the TCP/IP network protocol
Read-only domain controllers
The server hosting the SQL database can't be a read-only domain controller because you can't create security groups or provision SQL server service accounts on this type of configuration.
GEM-CAR 14 relies on an SQL database. Consequently, we will install Microsoft SQL Server 2019 on your computers. On a network of five computers or less, the license for SQL Server Express is free. However, for more than five computers, you must purchase an SQL Server license. See the SQL Server webpage for more information about its requirements and pricing.
The GEM-CAR 14 SQL database contains crucial information about the software, your company and your customers. Consequently, we strongly recommend that you back up this database on a regular basis and that you keep it safe outside of your operation building. Any 64 GB or more flash drive or external storing device will do for backups. You may also prefer to use GEM-BACKUP, our cloud-based backup service.
Virtualization and remote desktops
We don't support installing GEM-CAR on virtualization (Citrix, VMWare, Parallels Desktop, etc.) and remote desktop (Terminal Server) configurations. A professional network administrator might succeed in installing the software on these configurations, but it would be a complex task with a lot of maintenance. In fact, it would require many authorizations on the server and the hardware requirements would also be very high. The system requirements would have to be multiplied by the number of remote desktops. For example, a server for 20 workstations would require 160 GB of RAM. In addition, you will run into a number issues like problems configuring and using printers. For these reasons, we recommend that you use GEM-CLOUD, our cloud-based service conceived for the same needs that will make you save time, efforts and money.