Here is a list of the multiple options you can use to have a station working from home or outside of the company. Any support for these options are not part of your maintenance service plan. Please refer to your Network/IT department for any help or assistance.

 

A - Controlling a computer at work from distance/home

You can remotely take control of a GEM-CAR station at work.

Requirement(s)

  • The software needs to be installed on the local and the remote computer. 

Advantage(s) 

  • Easy to setup and use
  • No GEM-CAR installation needed on your remote computer.
  • Many softwares offer this service for free.

Inconvenience(s)

  • The station under control cannot be used at work while you are working on it remotely.
  • No use of your local printer. 

 

Here are the most popular remote softwares:  

JoinMe® Free, simple, fast online meetings. Great for training!

LogMeIn® Get In and go with remote access. 

TeamViewer® Remote Desktop & Online Meetings. (Used by the GEM-CAR Support team) 

 

 

B - Working directly from distance/home as an additional station

You can directly work from home as an additional station, as if you had your own station at work.

Requirement(s)

  • Additional GEM-CAR license. 
  • High computer and network skills.  Please refer to your Network/IT department.
  • High Speed Internet with good bandwidth (ex: 12Mbps - download / 12Mbps - upload)

Advantage(s) 

  • No remote control needed
  • No computer is blocked at work
  • You can use your local printer

 

Inconvenience(s)

  • Sometimes requires a static IP address from your Internet provider, which is often an extra paid service, unless it's included in your monthly plan.
 
 
Here are our best recommendations: 
 
GEM-Cloud
 GEM-CLOUD - 10 days trial 
 
Everything is set for you. You can have it 3 ways:
 
 

VPN (Virtual Private Network)

Ask the company that supports your computers and network to create a Virtual Private Network between the remote (distant) computer and the GEM-CAR server computer at work.

 

Real Static IP Address

Real IP address assigned to your router

  • You need to contact your Internet provider and ask them to assign a real static IP address to your router.
  • Ask your technician to set a static IP address on the GEM-CAR server computer.
  • Ask your technician to open the following ports on your router and point all requests for those ports to the GEM-CAR server computer: 
    • TCP 135,1433,2383,4022 / UDP 1434.