Release 13.0.0

Click each section of the menu below to view the new features, improvements and Internet resources.


New products

GEM-SCAN is our new product to let you scan VIN and barcode of your product directly from your Windows tablet integrated with GEM-CAR. 

  • Support all major barcode technologies, including VIN, QR code, Code 39 and more.
  • Compatible with Windows tablet.
  • Support front and rear camera.
  • Work in remote-desktop.
  • Multiple languages supported.
  • Light and Dark theme.
  • Works with any Windows computer with a camera.


GEM-BACKUP v2 is a new optimized version of the GEM-CAR backup tool.

  • Increase the speed of backup.
  • Reduce the size of the backup. 
  • Simplify the configuration.

Sirius Canada is the new GEM-CAR integration to give 90 days of free satellite radio 



  • After an update of GEM-CAR, the update of GEM-LINK will start automatically.
  • We added a new communication between GEM-CAR and GEM-LINK to avoid registration problem (Regasm)
  • After an update of GEM-LINK, the links are now automatically updated in GEM-CAR.



  • In the point of sale, it’s now possible to enter the entry mileage. This is to respect the Ontario law.
  • If the internal note is changed in the point of sale or punch clock and you save the same estimate in the punch clock or point of sale, you will have a question to override the previous note. 
  • It’s now possible to sign with the signature pad in the punch clock.
  • We now block the deactivate/delete of a technician if there are punch assign to them. 
  • We added the GEM-CAR icon to the program GEMCAR.exe.
  • The new default value to delete old estimates is 365 days instead of 30.
  • We added a new validation message when you click on the discount from the payment inscription.
  • When we import from the price list, it’s now possible to import in all the price numbers.
  • It’s now possible to have the price 2 and more as the unit price of a product without a discount. (NEW OPTION)
  • It’s now possible to double click on a note in the calendar to see long notes.
  • We added the make and model on the tire label.
  • We added the parts to the list of appointments report.
  • We added the quantity and price to the select inventory part window in the point of sale.
  • The Gulf logo was added to the application.




  • Option 94 (use backorder) is now disabled for everyone.
  • Fixed a problem when you add a kit in a kit.
  • Fixed a problem when a negative amount appears in the payment window when you change the invoice date.
  • Fixed a problem where the internal note is erased from an estimate when you click on the product number and hit the save button.
  • Fixed a problem with the tire label to show the vehicle number and the license plate.
  • Fixed a validation message when you use an existing license plate on a new vehicle.
  • Fixed the double advertisement banner on some invoices reports.
  • Fixed the display of the electronic signature on some invoices reports.
  • Fixed the insurance image on some invoices reports.
  • Fixed the display of HTML code on some invoices reports.
  • Fixed the display of the date on the tire storage label.
  • Fixed the blank space when no advertisement is set.
  • Fixed the sorting of the tire storage report.
  • Fixed missing jobs on some work order report.
  • Fixed the missing description in the list of return report.


Fixed a lot of mistakes, typos and translations issues in the application


  • New punch clock feature - Real-time 
    • A real-time counter of technicians' hours on the job has been added to the punch clock's list of features.  

  • Full-screen POS option from Local configuration
    • The point of sale is now available in full screen.      
  • Cancel receivables payment as a regular user   

  • Accept payment for 0$ in receivables 

  • Automatic refresh in punch clock for real-time and updated mileage from POS 

  • New option for conciliation  
    • The conciliation of banking transactions is now available in GEM-CAR.   

  • New logos in GEM-CAR and vdata  
    • New logos were added to represent Distribution Stox, OK Tire, Pneus S, CAA and more.

  • New tax report 
    • New tax report for TPS and TVQ / HST.  
  • New sales contracts
    • Create a new sales contract for vehicles with vehicle maintenance   


  •  English databases do not contain french words anymore (e.g. POINT DE VENTE written instead of POINT OF SALE) and vice versa
  • Addition of clients' postal code in the note of the POS   


  • In version 12.0.1, the issue revolving around the tickets in the inventory transaction has been resolved. The quantity on the transactions is now the same as the quantity on the invoice, regardless of the ticket number.


  •  Enhancement on the account statements layout
  •  Enhancement for the GEM-CHAT license.
  •  Enhancement for the Punch clock Auto-refresh notes.
  •  Enhancement of the Inventory label 
  •  Enhancement for Inventory transaction 
  •  Enhancement for Inventory manual adjustment
  •  Enhancement for Kit quantity matter.  
  •  Enhancement for default inventory location determination.
  •  Enhancement for default inventory location.
  •  Enhancement for account statement in a cloud setting.
  •  Enhancement of sales balance comparison report.
  •  Redirection to our website instead of pop up.

 New additions

  • The default location is now mandatory.
  • Location won't be deleted unless no transactions are in it.
  • Location won't be renamed unless no transactions are in it.
  • New work order reports - Work_order_total.rtp , work_order_ext2.rtp


  • Bug in punch clock - advisor mode when adding time manually in the future - fixed
  • Improvements in punch clock - advisor mode
  • Manual punch in the future added from advisor mode is no longer allowed.
  • Adding punch without end time is no longer allowed.
  • Date mandatory for punch added from advisor mode
  • Adjusted French and English validation messages in punch clock - advisor mode.


New Feature

New module GEM-Money.


  • Automatic configuration of available printers in cloud environment.
  • Invoice count added in the report “Payments by method”.
  • New work order model with increased space for notes - start and end time columns removed.
  • Add new partners logos in GEM-CAR (Ranger tire, Napa Autopro, Elrich,Premium Tire Distribution, North Country Tire and Nextpart).
  • Supplier invoices from past years are now with yellow background colour in Suppliers/Invoice entry. 
  • GEM-CHAT is now managed by license.
  • In the return maintenance, when creating a new return,  when you select a transaction, the supplier and the cost are populated automatically. 


  • Fixed the save button in the tire storage module when the tire set is inactive.
  • Fixed a problem when printing the “Detailed list of customers who visited the shop” report.
  • Fixed the problem with labels that are faded.
  • Fixed labels to remove the printing of an empty label.
  • Fixed a problem where sometimes we lost the internal note of the item at the point of sale.
  • Fixed a problem when adding a core to the supplier invoice to an existing item.
  • Fixed a security problem in the punch clock when the user only has access to the window.
  • Fixed a problem with the electronic signature that was not transferred to the work order report.
  • Fixed the style of the real-time and bill time fields punch clock counter (Option 113).
  • Fixed the importation of vehicles when some lines cannot be imported because of missing required values.
  • Fixed french traduction in the technician statistics box.
  • Fixed the insurance signature location on the insurance repair approval report.
  • Fixed the date format of the tire storage label.
  • Fixed the redirection to “Payment inscription” from “Account payable analysis”.
  • Fixed the unwanted price change in the point of sale window when an additional margin is configured in category management.
  • Fixed the inventory list report in the product management module when multiple products are selected.
  • Fixed the integration.
  • Fix the display of the GEM-LINK update.
  • Fix the keyboard navigation on the phone field in the customer management module.



  • Improvements in GEM-MONEY – automatic configuration of the report, direct link to ADVANTAGEWON website, more accurate calculation of the amount.
  • Automatic login to the financing website as soon as garage info is entered in GEM-CAR.
  • Add amount instead of % for the discount in supplier invoices – to pay column (FAQ)
  • Guidelines for inventory importation from excel updated.
  • Improvements in GEM-SUPPORT – all new features available in TeamViewer 15 are now integrated into GEM-SUPPORT.
  • Linked product for all categories type “PARTS”. Before 12.0.6 only the parts type “TIRE” were having that option.
  • Improvements in tire sales report – we show diameter, make and model of the tire. The report is ordered by size/diameter.
  • NAPA price list updated – search improved.
  • Select all options in tire search, job search and product search. (FAQ)
  • GEM-CAR officially supports SQL Server 2019 – all new customers will be installed with that version of SQL. Existing customers will be upgraded.


  • Bug fix for reversing 0$ AR payment – the invoices are now coming back in receivables.
  • SMS log report – longer messages used to be cut and not fully displayed
  • Limit for product number for kits and products is now the same.
  • Personalized checks are no longer modified by the GEM-CAR update
  • Fixed a problem when we cancelling the account receivables payment of 0$. The invoice now comes back to the account receivables window.
  • Fixed synchronization of time problem with the technician’s statistics window and the punch clock.
  • Fixed the message “Please enter valid date: No future date” that appears on the report account statements when we generate the administration fees.
  • Fixed invoice template report that shows HTML code in notes.
  • Fixed an error “This field name is unknown” when using invoice report Invoice_headers_small_round.rpt
  • Fixed a runtime error in the punch clock when real-time is missing. (Option 113)
  • Fixed the payment amount not transferred in the point of sale when a payment is done in the account receivables analysis under some circumstance.
  • Fixed the partial product search to include the kit.
  • Fixed the GEM-Mechanic link in the point of sale.
  • Fixed WHI availability verification.
  • Fixed the order by date function in the account payable/receivable analysis window.
  • Fixed electronic signature position on invoice reports – insurance module.
  • Fixed Insurance information not displayed on some invoice templates.
  • Fixed publicity not displayed on some invoice templates.
  • Fixed the double opening of the report work_order_truck.rpt.
  • It’s not possible to delete the bay 0 anymore, except for admin.
  • Fixed long company truncate on the reminder report.
  • Fixed the colour of the title boxes in the user configuration and technician’s statistics.
  • Fixed an end date problem with the SMS log report.



  • GEM-CHECK   
    • GEM- CHECK is the digital GEM-WORK inspection that enables the technician to complete the checklist digitally and take notes.
    • Order online $50/month

    • New web tool to enable you to try new catalogue and get the live update without downloading a new GEM-CAR version... Move your link to "Version 2.0"
    • Partstech ( FREE web site to shop on multiple distributors with GEM-LINK )
    • A support member can assist you with configuration.

  • GEM-CARD: CREDIT CARD Integration  
    • Save time, money and get a Free Terminal

  • NEW OIL CHANGE Sticker model 
    • New oil change sticker with no border and better design

  • New learning approach of GEM-CAR 
    • Discover all the hidden functions of your GEM-CAR available from the Point of Sale.
    • "FAQ" buttons have been added to many windows for easy access to help.

  • Promotional key chain with a bar code 
    • Use the bar code on the key chain to open the customer file

  • A new design of the "Help" window from the Point of Sale
    • Better visual and more content added to the Help window.
    • New "GEMINAR" button added for easy access to our GEMINAR (Live online training sessions).

  • New design of the "Glass Module" window
    • New visual, improved management of the insurance billing, fast entry window, ...

  • New design of the "Equipment and car rental" window
    • New visual, legal notes and title customization.

  • New payment method on-demand at invoicing
    • At the "Receive Payment" window, you can now quickly add a new payment method by clicking an empty button. No need to cancel the payment and leave the window.

  • New general option (108) to automatically add new items to permanent inventory
    • When this option is activated, new items from the Point of Sale will be automatically added to permanent inventory without prompts.
    • A question will only be asked when the option "Inventory follow-up" is not checked for the item's category.

  • New general option (109) to activate and use colours in the calendar (Appointment scheduler)
    • Use colours to show available scheduling time in the calendar.

  • New general option (110) to switch the Engine and Cylinder values when decoding a vehicle
    • You can now switch the Engine and Cylinder values when decoding vehicles.

  • New easy access to the kits/packages from the Point of Sale 
    • Right-click an item on the estimate/work order to open the "Kits Management" window.
    • Plus, if the selected item is part of a kit, the kit will be selected automatically in the "Kit Management" window.
  • Improvement of the "Performance by work bay/technician report" 
    • When using the punch clock, billed hours on a job are now distributed to all the technicians who worked on the job.

  • Improvement on tire sizes with decimals
    • Decimals are now accepted in tire size. Therefore you can now search for tire sizes with decimals.

  • Fix added to VIN decoding of some Hyundai vehicles
    • For some Hyundai vehicles, an extra "U" was being added to the VIN number, making it impossible to decode.

  • Improvement on the "Accounts payables ageing" report
    • The detailed option of the accounts payables ageing report will now display the payments in chronological order (from old to recent).

  • Fix added to shop supplies with kits/packages
    • Shop supplies (if used) will now be added to the kits/packages automatically.

  • AUTOSERV 1 integration is completed
    • One way integration has been improved 

  • Punch clock windows: technician note
    • Scroll down feature was added

V 11.0.3

GEM-TEAM improved small element to make your experience better

  • The image on the Glass Repair: improved on the standard invoice.


  • The image on the Car Rental agreement: improved.


  • All reports in the report section now have a fine number in the top left corner as a reference to the GEM-CAR report structure: make it easier to locate the report for accurate communication.


  • 2 standard oil change stickers where added.


  • GEM-MECHANIC Link from the POS is now linking to 22 technical videos to promote your services.


  • Performance Report: adjustment to the option made for a clean selection of option


  • Purchase: bug fix applied to the inventory transaction ( V 10.0.72 + to V11.0.1)

    GEM-TEAM can run a hidden procedure to fix past transactions if there are no manual adjustments made.


V 11.0.4 Microsoft

GEM-TEAM improved in a super-fast update 

  • issues regarding most recent Microsoft update causing issues while printing invoices and sending an invoice by email
  • The connectivity class of over 350 reports enhanced to
    • Eliminate the risk of a new issue caused by a Microsoft update,
    • Improve speed,
    • Simplify future maintenance.

This report update can be performed manually on any old version 10.X ( ask our support team member to do it for you)

NOTE: if you have an accounting bridge, the update needs to be done manually by one of our agents... Contact us by email to This email address is being protected from spambots. You need JavaScript enabled to view it. to set an appointment.

V 11.0.5

GEM-TEAM improved in a super-fast update for 11.0.4 and have now fixed the last little items related too

  • Using multiple icons of Gem-Car, the reports don’t work properly. They are showing empty.
  • Printing any invoice, there is a big space between each description line.
  • Printing the end of the day, 3rd report and the 5th report doesn’t work.
  • The performance report wasn't printing correctly.
  • The GEM-CAR patch wasn't working well for the 64-bit computer.
  • Exporting from Office 365 cause problem.

NOTE: if you have an accounting bridge, the update needs to be done manually by one of our agents... Contact us by email to This email address is being protected from spambots. You need JavaScript enabled to view it. to set an appointment.

We want to thank's All of our customers for their patience !!!


With GEM-LINK, you can now update the link tool without having to wait for a new release of GEM-CAR

  • Auto-e cat (template: AMS)
    • Fix added to the automatic login and the cart transfer.

  • GEM-LINK :

New tool to enable you to try a new catalogue and get a live update without downloading a new GEM-CAR version... Move your link to "Version 2.0" 

  • Napa Canada
  • Ams Oil
  • Pneus usages depot
  • Rock Auto
  • ATD Online
  • Altrom
  • Auto Camping
  • Point S
  • OReilly
  • Kimpex
  • BestBuy
  • DPARS Inc
  • Transit
  • NetValue
  • AMS
  • ParisTech ( FREE web site to shop on multiple distributors with GEM-LINK ) 

V 11.0.6
Minor improvement

  • End of day reports are fully functional with PDF export tested,
  • The standard invoice report layout is completely refined and improved,
  • Installation configurations scenarios for multi-location, client-server and cloud are also improved.

V 11.0.7

Minor improvements

  • Issues when sending an invoice by email: fixing the blank logo,
  • Adjustment of the $ sign of the invoice, 

V 11.0.8

Minor improvements

  • Add a message when transferring part for the Alliance integration when the configuration isn't completed.

V 11.0.9


  • Improved punch clock report for payroll 

V 11.0.11

  • Inventory transaction improvement related to quantity adjustment when invoicing. 


Click each section of the menu below to view the new features, improvements and Internet resources.


  • New button added to merge vehicles for a customer
    • You can now merge a customer's vehicles from the customer's vehicle maintenance window.

    • Integration with credit card terminal with receipts.

  • New yearly sales report for a product through the Inventory window
    • Through the Inventory window, you can quickly see the yearly sales report of a product for the last 3 years.

  • New button added to tire storage
    • It allows you to transfer tire storage to another vehicle of the customer from the Tire storage maintenance window.

  • Direct support lines added to the help page
    • From the Point of Sale, in the help page, you will find your direct local lines to reach The Support Team.

  • New general configuration for the returns
    • You can now assign a default category for the returns.

  • New font size for the legal text on the invoices
    • You can now raise the font size of the legal text on the invoices to 12, to meet the laws in some areas. (e.g: Florida)

  • New option added to the Punch window report
    • A detailed internal work report added as an option.

  • The new configuration for shop supplies
    • The cost of the shop supplies can be set to a percentage.

  • New option added to the product search results window
    • Checkbox added to the search results window to only show inventory items.


  • Improvement added to the account statements for administrative fees invoices
    • On the account statement, a note will indicate administrative fees invoices.

  • Fix added to deposits
    • The cost of the deposits is adjusted to 0$.

  • Fix added to Option 75
    • Option 75 removes the technician's initials from the estimate or invoice when it is visualized. If we use all 50 characters available for the description, while visualizing the estimate, the last 4 characters will be removed.

  • Fix added to the account statement email message
    • The email message sent with the account statements will now be modified from the general email message configuration.

  • Improvement added to the creation of a supplier product
    • The creation of a supplier product in the purchase window has been improved.

  • Improvement added to purchase with supplier product codes
    • The creation of a purchase order with the supplier product codes has been adjusted

  • Fix added to the tax group on new purchase orders
    • New purchase orders will use the supplier’s default tax group.

  • Fix added to the items ordering sequence on the reception slips
    • The sequence of the items on the reception slip will match the same sequence of these items in the purchase window.

  • Improvement added to the cost in the price matrix
    • Validation has been added to the markup percentage on the cost in the price matrix.

  • Fix added to the appointment's confirmation by text message
    • If the appointment was in the non scheduled bay, the message would still contain the [JOB] and [DATE]. Now the description and date will be shown.

  • Fix added to the Sales report by the department
    • The sales report by the department will display a total of new customers.

  • Fix added to the "Aging vehicle in operation" report
    • The report will show the total of vehicles.

  • Improvement added to the WALK-IN CUSTOMER
    • The WALK-IN CUSTOMER will not be modified from the customer management window.

  • Improvement added to inventory importation in CSV mode
    • The "Automatic link" button is enabled for inventory importation in CSV mode.


    • The price and cost importation from MACPEK has been fixed

  • WHI (Dave, Nexpart, etc...)
    • The "WHI" template for Internet links (like Dave Nexpart ...) has been updated to enhance parts and labour importation




  • New core tracking system SEE FAQ
    • The prefix “C-” will be added to the original part number for the core part number.


  • New colour codes in POS SEE FAQ
    • Be aware of the different status of your items with the new colour codes.


  • Search by plate number SEE FAQ
    • You can now use the vehicle's "PLATE" field to search for a customer.



  • Display or hide « +App. taxes » SEE FAQ
    • Display or hide « +App. taxes » from a job's total on the invoice.


  • Deactivate CARFAX for a specific customer SEE FAQ
    • You can deactivate the CARFAX for a specific customer.


  • Alternate delivery address SEE FAQ
    • You can now display an alternate delivery address on the invoice.


  • Back invoicing with restrictions SEE FAQ
    • You can now limit how far you can back an invoice.


  • Visual aid for modified hours SEE FAQ
    • When a technician's hours have been modified in advisor mode, the edited line will be underlined.


  • Report by line code SEE FAQ
    • You can now have inventory report by line code.


POINT OF SALE Improvement!

  • New 411 integration
    • The 411 integration is fully updated with their latest changes.